Return & Refund Policy

Splash to Scripture

At Splash to Scripture, every product is thoughtfully handcrafted with care, faith, and attention to detail. Your satisfaction is important to us, and we want every purchase to be a positive experience.

We understand that sometimes things don't go as expected, and we're committed to making things right.

Returns & Exchanges

Due to the personal-care nature of our bath bombs, shower steamers, and other bath products, we do not accept returns or exchanges for change of mind.

However, if your order arrives damaged, defective, or incorrect, we are happy to assist you in resolving the issue.

Damaged Products — Full Refund Guarantee

We take great care in preparing and packaging every order. If a product arrives damaged, we will provide a 100% refund for the affected product, including applicable taxes.

Please contact us at splashtoscripture@gmail.com within 7 days of receiving your order.

When contacting us, please include:

• Your order number

• A brief description of the issue

• Photos of the damaged product and packaging, if available

Once the damage has been confirmed, we will arrange your full refund.

You will not be required to pay return shipping costs for products that arrive damaged or defective.

Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.

We will gladly arrange to send the correct or missing item at no additional cost or provide an appropriate refund.

Refund Processing

Once your refund has been approved, Splash to Scripture will process your refund within 7 calendar days.

Refunds will be issued to the original payment method used at checkout.

Please note that your bank or payment provider may require additional time for the funds to appear in your account.

You will receive an email confirmation once your refund has been processed.

Handcrafted Product Variations

Each Splash to Scripture product is handcrafted in small batches, making every item unique.

Please be aware that slight variations in colour, shape, size, texture, and scent strength may occur.

These natural variations are part of the handcrafted process and are not considered defects.

Allergies & Product Sensitivities

Our products contain various ingredients, including essential oils and other bath and shower ingredients.

We encourage customers to review the product descriptions and ingredient information before purchasing.

If you experience irritation, discontinue use and contact us with your concerns.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

We will do our best to accommodate your request. However, once an order has been shipped, we may be unable to cancel or modify it.

Lost or Undelivered Packages

If your order has not arrived within the expected delivery timeframe, please contact us.

We will review the shipment information and work with the delivery provider to investigate the issue.

Where an order is confirmed lost in transit, we will arrange a replacement or refund as appropriate.

Contact Us

We're always happy to help!

If you have any questions about your order, returns, or refunds, please reach out.

Splash to Scripture

Email: splashtoscripture@gmail.com

Website: www.splashtoscripture.ca

Nothing in this policy limits or excludes any rights or remedies available under applicable Canadian consumer protection laws. The requested 7-day reporting period does not remove those rights.

Thank you for supporting Splash to Scripture. We appreciate every order and the opportunity to share our faith-inspired products with you.